Delivery & shipping

One warehouse. Three ways to deliver.

Every order is fulfilled from our warehouse in Quebec, Canada — to local customers, across Canada and to eligible US destinations.

Local Quebec delivery

Delivery within our configured Quebec service areas, for residential and commercial customers. Charges, minimums and schedules depend on your zone.

Canadian domestic shipping

Parcel shipping for suitable products, plus freight and pallet delivery for bulk firewood, pellets and hay to eligible Canadian destinations.

United States cross-border

Shipped from Quebec to eligible US destinations after product and destination eligibility checks. Some shipments require manual verification.

Check local Quebec delivery

Enter your postal code or city to see if local delivery is available.

How shipping is calculated

Shipping charges depend on product weight and dimensions, quantity, destination postal or ZIP code, delivery method, and whether pallets or freight are required. At checkout we show an automatic rate where one is configured. Where freight pricing needs manual calculation, your order is submitted for a shipping quote before any payment is taken.

Request a shipping quote

Cross-border compliance

Shipping to the United States

Natural products can be subject to agricultural and pest-control rules. We never assume every product can go to every state.

Firewood

Wood species restrictions, treatment and pest-control requirements, destination-state rules, and Canadian export / US import requirements are verified.

Wood pellets

Applicable product import requirements and any product-specific documentation are confirmed.

Horse hay

Agricultural import requirements, phytosanitary documentation, product eligibility and destination-specific restrictions are confirmed before accepting restricted shipments.

Orders destined for the United States are shipped from our Quebec, Canada warehouse. Product eligibility, shipping charges and applicable cross-border requirements are confirmed before dispatch. Additional duties, taxes, brokerage fees or other charges may apply depending on the shipment and destination.

We do not accept payment for shipments that have not passed destination eligibility checks. Responsibility for customs clearance and any additional charges will be set out in our shipping policy once finalized.

All prices are listed in Canadian dollars (CAD). US customers are also charged in CAD. Your bank or payment provider may apply its own exchange rate or foreign transaction fees.