Question 1

What types of firewood are available?

Accepted Answer

Our current firewood listings include seasoned hardwood, kiln-dried firewood, mixed hardwood, bundles and bulk quantities. Each product page shows the details we have confirmed for that listing.

Question 2

What is seasoned firewood?

Accepted Answer

Seasoned firewood has been split and left to air-dry over time so that much of its natural moisture evaporates. Drier wood generally lights more easily and burns more cleanly than freshly cut ("green") wood.

Question 3

What is kiln-dried firewood?

Accepted Answer

Kiln-dried firewood is dried in a controlled kiln rather than by air alone. The process reduces moisture in a shorter, more controlled time frame.

Question 4

How is firewood measured?

Accepted Answer

Firewood is commonly sold by the cord (a stack of 128 cubic feet, typically 4 ft × 4 ft × 8 ft) or by the face cord, which is one row of the same height and length but only one log-length deep. Bundles and crates are sold per unit. Each listing states its unit.

Question 5

Can I order firewood in bulk?

Accepted Answer

Yes. Use the Request a Bulk Quote form and tell us the product, quantity and delivery destination.

Question 6

What types of horse hay are available?

Accepted Answer

Listings may include Timothy, alfalfa, orchard grass and mixed grass hay in small square, large square and round bales. Only stocked products are shown as available.

Question 7

What is the difference between Timothy and alfalfa hay?

Accepted Answer

Timothy is a grass hay; alfalfa is a legume hay that is typically leafier. They differ in nutritional profile. Talk with your veterinarian or equine nutritionist about what suits your horse — this website does not provide feeding advice.

Question 8

Can I purchase individual bales?

Accepted Answer

Yes. Small square bales can be added to your cart individually or in multiples, subject to any minimum shown on the product page.

Question 9

Do you offer bulk hay orders?

Accepted Answer

Yes. Stables, farms and equestrian centres can request a bulk hay quote for multiple bales, large squares, round bales or truckload quantities.

Question 10

How much does a hay bale weigh?

Accepted Answer

Bale weight varies by bale type, variety and lot. Each product page shows the weight once it has been confirmed for the current lot.

Question 11

How is hay delivered?

Accepted Answer

Depending on quantity and destination, hay may be delivered locally or shipped by freight. Available options are shown at checkout, and larger loads are arranged by quote.

Question 12

What types of wood pellets are available?

Accepted Answer

We list heating wood pellets for pellet stoves, furnaces and boilers. Heating pellets are not the same as BBQ or cooking pellets and should not be used for food.

Question 13

How are wood pellets packaged?

Accepted Answer

Heating pellets are sold in sealed bags, by the full pallet, or in larger quantities by quote. Bag weight and bags per pallet are shown on each product page once confirmed.

Question 14

Can I order a full pallet?

Accepted Answer

Yes, where a pallet listing is available. Larger multi-pallet orders can be requested through a bulk quote.

Question 15

How should I store wood pellets?

Accepted Answer

Keep bags off the ground in a dry, covered, well-ventilated place. Moisture causes pellets to swell and break down, so protect them from rain, snow and damp floors.

Question 16

Do you deliver across Canada?

Accepted Answer

We serve eligible destinations across Canada. Enter your address at checkout to see which delivery options are available for your products.

Question 17

Do you ship to the United States?

Accepted Answer

We serve eligible US destinations. Every US shipment is checked for product and destination eligibility before we accept payment.

Question 18

Where are orders dispatched from?

Accepted Answer

All orders are fulfilled from our warehouse in Quebec, Canada.

Question 19

Are US orders charged in Canadian dollars?

Accepted Answer

Yes. All prices are listed in Canadian dollars (CAD), and US customers are also charged in CAD. Your bank or payment provider may apply its own exchange rate or foreign transaction fees.

Question 20

How are shipping costs calculated?

Accepted Answer

Shipping depends on product, quantity, weight, destination and delivery method. Where an automatic rate is not available, we provide a shipping quote before you pay.

Question 21

Are customs charges included?

Accepted Answer

Additional duties, taxes, brokerage fees or other charges may apply to cross-border shipments depending on the shipment and destination. Our full customs policy will be published here once finalized.

Question 22

Can some products have shipping restrictions?

Accepted Answer

Yes. Firewood and hay in particular can be subject to destination-specific agricultural and pest-control rules. We confirm eligibility before dispatch and may need to decline restricted shipments.

Frequently asked questions

Firewood

Wood pellets

Horse hay

Shipping & delivery

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